Frequently Asked Questions
Everything you need to know about styling your home with Nicholas John Interiors.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, while larger furniture items may require specialized white-glove delivery taking up to 14 days.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging and condition. Please note that custom-made furniture and final sale items are non-refundable.
Do you offer assembly services for furniture?
Yes, for select large-scale furniture pieces, we offer a professional assembly service at checkout. Our delivery team will assemble the item in your room of choice and remove all packaging materials.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay for eligible purchases.
How do I care for my Nicholas John Interiors products?
Each product comes with specific care instructions. Generally, we recommend avoiding direct sunlight for textiles and using a soft, damp cloth for dusting wood and metallic surfaces.